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I know most people say that Costco tubs are cheaply made and have poor customer service and are poorly insulated but i've been doing some research and found out that on top of their manufacturer warranty they have a 24/7 hotline that helps troubleshoot your problems with you. And they have a perimeter insulation package as well as insulation on the frame and tub itself...which is similar ot some of the major brands. And i found out that the company that manufactures these models also makes some of the other major brands.So would you buy one or would you shell out the extra 3-5K for one of the bigger names? :-?