It finally happened!!!!!!!!!!!

[Bonibelle]

I worked for years for a major pharmaceutical company fielding market complaints. (Chrisi..Do you remember Tubex in tamper-tel packaging?). So for what it is worth, in my opinion, Tom is doing an excellent job handling this complaint.

Nothing happens instantly..especially when it involves many players..I think if we let things work out..Bosco will have a happy ending.

[stuart]

OK,
Sorry but I can't keep my mouth shut here.....
We usually fix union leaks under warranty and Marquis pays for it unless it's freeze damage. They will even pay us (under the warranty term) to go out and flip the foam if a cover is sagging. So maybe Artic will step up to the plate and take care of this.
For several years I’ve been very vocal about not being a fan of how Arctic does business. Bosco has been the most stanch defender on their side and for that alone they should take care of him, he has earned it.

I am a bit troubled however that in some of our debates bosco you were adamant that you've never had one problem. That's disturbing considering your current list.
Count yourself lucky that you are a voice on this forum as I've seen manufactures cover things they normally wouldn't to keep peace around their name. My guess is that the customer pursuing normal means wouldn't be so lucky.

IMO, Arctic spends more time on marketing and story than quality and engineering but they’ve gotten pretty aggressive and taken quite a bit of the market share that way.

Their current way of manufacturing really has no track record so we don’t know if more of these problems will surface or not.

As much as I’ve frustrated them over the years I hope they will step up to the plate just to make guys like me look bad after putting my two cents in!! 8-)

Honestly if I can be of help PM me...I mean it.

[bosco0633]

Just for the record, I am not trying to stir any pot, I am upset and dissapointed with the service and warranty of my arctic spa.  I dont hate the company, however, I feel that the service and sales aspect has done me wrong!  Tom, I in no way have tried to make this a witch hunt against you or arctic, however, I am of the opinion that new members interested in arctic should hear about these issues.  I feel like you let me down in February Tom, however, I am over it.  

I always have defended the bad press against arctic since I have been a member.  Stuart, you can atest to this.  I appreciate the support from everyone, however, to tell me to suck it up as one poster said, was just rediculous. I am not whinning or crying as they put it so nicely.

I do have an appointment on Monday, and feel that being charged gas for one is wrong!  I also am affraid at the same time, that my tub will have an issue not covered under warranty so it will cost me 100.00 an hour to fix.

And as for the fix it yourself comments, I have 2 responses.  First of all, 95% of the issues I have fixed myself from failed attempts from the service department.  The service department claimed work that they never did, I dont know if they made the money from arctic or what, but they deffinitely did not do what they invoiced for.
Second of all, why have a warranty if you are of this opinion.  If you are really believing what you said then you are a sucker to let companines to take advantage of you like that.  I spent the big bucks on a good tub to be protected down the road.

So, Lastly, I have mixed feelings Tom about you looking into my history with the company and posting it.  I am ok with you looking at it, and dealing with it, but it is my info to post, and I feel like you made my personal info public knowledge.  Telling people about me being nice on the phone and all that, was a little off side, just a little...

I never intended to have a shark frenzy as it has been stated and I am sorry that this has made 6 pages now.  I love my tub, I use it all the time, I am glad that I purchased it, suprised that it was damaged on delivery etc etc etc...  

For the arctic staff and owners here, I appreciate the kind words of support, I am not suprised that some have taken this as a personal attack, however, if you want to chime in, realize that I am not picking on arctic, im just venting as arctic is the tub that I own.  I would do this if it was a hotspring, jacuzzi, sundance, etc etc etc, if I was upset with the product.

Peace!

[hottubdan]

So nice to see some activity here!

[starsky]

Dear Bosco,

I have enjoyed reading your thread. I take no joy in the frustration you have had in getting warranty issues addressed. At the risk of getting totally off the subject, I have to say this... Your avatar makes every post you submit appear to be a crotchety old geezer   And I have found myself reading your posts, seeing the avatar out of my peripheral vision, and having to fight this almost subliminal urge to dismiss your complaints or observations as the ramblings of a ....crotchety old man   Luckily I have read a bunch of your posts and know your a very reasonable, patient guy, but I wondered if anyone else suffered from this phenomenon other than me?        

[bosco0633]

last year someone commented that they got freaked out reading my posts due old man joe hanging out yelling.  It is some funny stuff, wouldnt you agree?

Im a 30 year old canadian living the dream.  Im far from crotchety old, dont dismiss my comments as im a tough guy that will take you out!!!!  

[Tom]

Apparently Bosco has cancelled the service call.  Please read his post here:  http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1219065401

I will reply in that thread.

[Tom]

I have mixed feelings Tom about you looking into my history with the company and posting it.  I am ok with you looking at it, and dealing with it, but it is my info to post, and I feel like you made my personal info public knowledge.  Telling people about me being nice on the phone and all that, was a little off side, just a little...

Thank you for being direct.  I kind of felt the same way about your posting a PM, and maybe that was an unconscious response.  I guess I should have said something to you right away.   But you're absolutely right - our warranty records are confidential and not to be discussed in a public forum.  I do apologize, and  I will definitely bear that in mind for the future.

[Mike Blute]

WOW.!!!!

These Arctic Spas must not be so bad after all. Just got done selling a Kodiak Legend SE to a repeat customer for his new house that will be done in October. He loved the idea of the ten year warranty and the Onzen system. Then before I was done writing him up, another couple came in and bought a Coyote Outlaw that I have had in the store for a while now. Not bad for a Friday afternoon on a cloudy day.

Gonna make the beer taste pretty good tonight for my Fantasy football draft.  

Tom, keep up the good work.

The Arm, couldn't have said it any better.

Peace to all, and have a great rest of the Friday.  

Wow! what a blatent attempt at self promotion by an Artic dealer!  

[Tom]

Wow! what a blatent attempt at self promotion by an Artic dealer!  

IMO this is a good example of a feeding frenzy post, where everybody wants to get a kick in.   Knowing Mike to be a pretty fair guy, and spotting the big grin,  I don't think he's too serious, but still...  

Odd that it should be a "Blatant attempt at self-promotion." when an Arctic dealer makes a comment about how well his day went, but not when another dealer shares his success?  See for example http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1216241538/5#5  (There, Term, I gave you another referral).  

There are many others, for various brands, and it's nice that dealers have good days and can encourage the rest of us by sharing them.

[Mike Blute]

IMO this is a good example of a feeding frenzy post, where everybody wants to get a kick in.

Why is it a a "Blatant attempt at self-promotion." when an Arctic dealer makes a comment about how well his day went, but not when another dealer shares his success?  See for example http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1216241538/5#5.   There are many others, for various brands, and it's nice that dealers have good days and can encourage the rest of us by sharing them.

  
Why choose this specific thread to make that post?

Come on Tom. You're not the naive, are you? While to your credit, you have gotten onto the proverbial playing field and attempted to move the ball forward in a positive way, Kimbo....errr …Firemarshall Bill has been the Arctic cheerleader.  

While I think there is nothing wrong with Arctic employees and invested parties attempting to turn this into a net positive post about Arctic (which is what they should be doing), thinly veiled comments  (rah-rah go team!!!) that have no bearing on the actual thread nor offer any real substance come across as cheap, blatant promotion.  Usually such posts end up having the reverse effect than what the poster intended.  


Feeding Frenzy?  Absolutely not.  Once again I can appreciate you attempt to contain a negative post about Arctic, but may I suggest you tread lightly and don't discount the posters in this thread by labeling it as a feeding frenzy.  Real people making valid points and expressing their opinions is not  some fluke of internet mob rule.  If you think that's all it was, then as another poster pointed out, Arctic is missing the point.

[Bonibelle]

 :-?

[Mike Blute]

Or to put it another way, dealers and sales people should be careful  posting in threads  where their product line is taking a hit.  Authentic, quality posts help. Insincere advertising and excuses do not.

Nothing more.

Nothing less.
 

[Water Boy]

Come on Tom. You're not the naive, are you? While to your credit, you have gotten onto the proverbial playing field and attempted to move the ball forward in a positive way, Kimbo....errr …Firemarshall Bill has been the Arctic cheerleader.  
 

Hey Mike:

We've got spirit yes we do, we got spirit, how bout you............. Mike!!!!!!!
GO ARCTIC SPAS!!!!!!! WOOOO HOOOOOOOOOOO!!!!!!!

[Summitman]

Or to put it another way, dealers and sales people should be careful  posting in threads  where their product line is taking a hit.  Authentic, quality posts help. Insincere advertising and excuses do not.

Nothing more.

Nothing less.
 

Mike Blute,

If your point is true about posting irrelevant issues, then why post in this thread.  Isnt this thread all about Boscos issues?  Pm's maybe a little more appropriate if you wanna get right down to it.

just sayin....