Welcome to our forum.
TomThis is why Arctic will never make it to number one, because of remarks like that.
Tom - I think he's talking about the previous issues about the cover and the other warranty issues where Bosco contacted you in the past. At least that's what I think he meant.
Bosco,This isn't Tom. I am a dealer for Arctic Spas. I am angered to hear the problems that you are having. Again, I can say with confidence that Arctic Spas stands behind their warranty. It comes with a solid warranty. Unfortunately, it sounds like you have more off a dealer issue, and not a warranty or Arctic Spas issue. It was your dealer that drilled too big of a hole. It was your dealer that doesn’t know how to properly diagnosis your error codes. It is your dealer that is charging you to come look at your spa within the warranty when you live close by, not Arctic Spas. Now, this doesnt make any of your wrongs a right, but this is is a dealer issue, and not really with Arctic Spas warranty as a whole issue. I know some of the issues you listed were not caused by the dealer, but it sounds like they were fixed. I would encourage you to go see the store owner, and tell him all the issues you are currently having, and make sure that they get resolved ASAP. Let him know that you were told you wouldn’t be charged to look at the spa within the warranty. I wish that I personally could help you out. But, please realize that most of the things you listed have to do with a bad dealer and not a bad warranty. Unfortunately somtimes no matter what the brand is, there are going to be a few bad dealers out there that can make things hard for the customer. You can reshearch this forum, and any other for that mattter and see horror stories from owners of just about any brand, and most of the time they all have one common theme, a bad dealer. That is why many people will say on this forum that the dealer is just as important as the quality of the spa.
if you think the warranty on the Arctic is bad then you should take the time to read the fine print on all the other major manufacturers warranties. just sayin...
It seems that Tom was on another forum this morning at 9:35 a.m. answering someones question. Tom only posted on here at 12:12 p.m. today giving some poor excuse.ACTION..... speaks louder then words
Tom is one of the only Managers from SPA MANUFACTURER who actually tries to help out with issues on this forum.
I have to wonder, what would happen if there was a manuf. rep from any other spa company out there, and what kind of attacks would be played out then? :-?
However, none of these posts have swayed me from wanting an Arctic spa, I may just not end up with any spa, and use that money (that I don't have anyway!) to do something more functional to my house, and wait. If I were you, Bosco, I would have filed a complaint with the BBB long ago with the dealer about their business practices. I do agree with most here that a manuf. should be held to their warranties, and it is more than a selling point. If I am spending that amt. cash on something, I want a serviceable product. Good luck, and hopefully things will pan out.Grumpy nurse needs some excedrin, now.
I want to apologize to you.