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Unfortunately pool and spa people hit singles more often than home runs when we make deals. I gotta work on that warning track power.
Ask any other dealer on here if you would like, but we as dealers don’t make money on warranty service calls. Even the dealers that charge gas surcharges are not making money on warranty claims. Now after a warranty is up, and a part goes bad, then sure, we make a little money, but not warranty claims.
This is saying that you are not making much money
I guess if we all raked it in like many think, I wonder why their isnt spa dealers at every corner like car lots?
I took my Toyota Avalon in for some warranty work. I talked to the service writer and they love warranty work and make a good profit on it. Scott 8-)
If your spa dealer charges a trip fee for warranty work I'll bet they'd be willing to waive it if you saved them a trip and brought your spa in for service.
OK So trip fees charges to the customer and doing warranty work. Lets say average trip fee is $35.00 per. if you do 8 warranty calls a day 8x 35.00=$280.00 a day. I'd say that more then covers fuel, ins, & Tec. for that day.This is much better then having everyone setting around costing money waiing for the phone too ring.Please if it wasn't profitable why do it.