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I call charging $100.00 and up an hour + a trip charge making money. Thats a home run!!!
So do you mean that when you do a warranty call on the product you sell, you are not payed for parts and labor to repair them by the manufacturer?Scott
OK So trip fees charges to the customer and doing warranty work. Lets say average trip fee is $35.00 per. if you do 8 warranty calls a day 8x 35.00=$280.00 a day. I'd say that more then covers fuel, ins, & Tec. for that day.This is much better then having everyone setting around costing money waiing for the phone too ring.Please if it wasn't profitable why do it.
As far as warranty stuff goes here is my 2 cents.With a purchase of a hot tub, I believe the average person feels, based on decency and reasonableness that buying a 8,000 to 15,000 dollar brand new hot tub, they should be able to expect a few things. Warranty issues will be fixed without hassle. They should be able to expect that within a reasonable amount of time, the spa should work as designed, and described and promoted by the company to work. They should be able to expect that if the spa doesnt work according to its design, or malfunctions, it should not cost the customer a dime to get the spa back into working order. A new spa should not develop "union" issues, or any issues for that matter that should fall on the owners to fix or troubleshoot until the warrant expires. And to pay someone a trip charge to perform warranty work on said 10,000 dollar spa? You gotta be kidding..Whos' with me!?