Welcome to our forum.
What a long thread! If the problem is under warranty then no trip charge. If problem is not under warranty then trip charge. There is plenty of markup for both the dealer and the manufacturer to pay for the trip expenses. The rest is just pure boloney IMHO. I've never seen such an attitude towards warranties as a have in this industry. If I didn't love my tub so much I would never buy one knowing that there is such a manufacturer / dealer attitude towards supporting what they sell. This post should be good for another 12 pages of discussion. Scott 8-)
Approaching dead horse status.
I will agree that I will never agree with a dealer on this issue. I see it like this. I want to save money, you all want to make money. I just dont like when the dealer gets thier cake and eat it to, they make good money on a sale, and they make even better money when sh#t goes bad.
Ask any other dealer on here if you would like, but we as dealers don’t make money on warranty service calls. Even the dealers that charge gas surcharges are not making money on warranty claims. Now after a warranty is up, and a part goes bad, then sure, we make a little money, but not warranty claims.
So do you mean that when you do a warranty call on the product you sell, you are not payed for parts and labor to repair them by the manufacturer?Scott
AS has been said before , the manufacturers are paying less and less for warranty work. Some as little as $20 a call. $20 doesn't cover the cost of putting the key in the truck and starting it, much less the drive to and from the customers house and the time to do the job. A dealer HAS to cover their costs of doing the warranty work.......... or they WILL go out of business. I have yet to meet a dealer that is willing to, much less afford to, cover the cost of doing warranty work out of their own pocket. The cost of a spa has become so competitive, that if you add in the cost of doing warranty work to the initial price of the spa (as was done years ago), you now are no longer competitive with joe-blow spas down the street who isn't adding in the cost. Yes, some people will catch that the lesser priced spa requires a co-pay for warranty work, but honestly, most people will only look at the initial price of the spa.
I know a dealer that has never made any money on anything he sells or service. He also lives in a million $ house, has jet skies, 38' cruiser, drives a S550 has a hog. But he has never made any money.
I never said we dont make money, we just dont hit "home runs" like some people like to imply. Hence the phrase "hit singles".