They just came to see us last week. We did not take on the line, but were willing to do service for them. We are tech certified in many tub lines, just Watkins products do have a few things that are a bit different than most. I am sure that if we ask they would be glad to have us go to their next training.
The pump was easy....it is bad! Thumping and surging water is a pretty good indication. Talked to the watkins tech guy, he agreed, they are sending a new, different style pump with the retrofit kit to put in the customers spa. Very simple and great response time. Peggy at watkins was great to deal with for both customer and service center.
I just figured that since we do not carry/sell the product we are out of the loop and sometimes manufacturers may have a known issue with a tub that we would not know about since we do not deal them so the forum could be very helpful. All the watkins dealers on here seem more than happy to help people out.
