Welcome to our forum.
How about a long nose pliers?
ICE,Sorry it took me so long to get to this thread (been at hospital welcoming the newest N).Glad to hear you got the problem solved with no issues.Just a heads up - your equipment warranty is blame-free, so you could have had a tech remove the stick and inspect for damage at no charge.
The newest "N" is a boy (which is awesome - we have 2 girls already). His name is Brendan, he and his mother are both doing great. He's a bit of a "black sheep" already, as he doesn't fuss or make noise very often at all (the rest of us are constant whiners). Has Term had his yet?