Welcome to our forum.
I am no fan of Cal Spas but when I read complaints about any manufacturer of any product I take them with a grain of salt.
I still say the majority of the problems are with the dealers using the Cal Spa name as a business front. When there is a problem the consumers scream that Cal Spas is the blaim, but the majority is a dealer not taking care of the customer or there is also the possibility that no matter what the dealer does the customer will not be satisfied. I agree that there is 2 sides to every story.A great dealer will make the difference and will prosper in the long run. 8-)
A great dealer makes a difference but with many manufacturers you don't need your dealer to pull teeth for you. A manufacturer willing to stand behind their product warranty rather than look for ways to deny claims is important as well. A couple of us responded to this and then pulled it back not wanting to pile on Cal but I've dealt with their customers and have heard the stories of warranty denials many times. To blame it on their dealers is inaccurate IMO. They earned their reputation. If they're trying to change it fine but it will take some time.
You know I knew a guy who's brother had a friend who knew a father of another guy who owned a Cal Spa and he loved his.....