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I simply can't get the manufacturer, Hydropool, to give a care about customer service. Finally after two weeks of leaving messages they sent an email saying I could order jets from them directly. All they need is my credit card number. However they didn't address the leak. The spa repair guy returns calls after 3 or 4 days, maybe. When he does its to say he'll call Hydropool and they aren't returning his calls!What am I doing wrong here? This doesn't seem to be that difficult but its turned into a nightmare. [glow]My level of frustration is mounting every time I look outside and see a leaking tub with warranty issues[/glow] and a company that has no support. I'm ready to donate the entire thing, but then I'd have given Hydropool purchase money and they've done nothing for me. Idea's??
I simply can't get the manufacturer, Hydropool, to give a care about customer service. Finally after two weeks of leaving messages they sent an email saying I could order jets from them directly. All they need is my credit card number. However they didn't address the leak. The spa repair guy returns calls after 3 or 4 days, maybe. When he does its to say he'll call Hydropool and they aren't returning his calls!What am I doing wrong here? This doesn't seem to be that difficult but its turned into a nightmare. My level of frustration is mounting every time I look outside and see a leaking tub with warranty issues and a company that has no support. I'm ready to donate the entire thing, but then I'd have given Hydropool purchase money and they've done nothing for me. Idea's??
I've never seen (in all my years) an acrylic/fiberglass spa leak through so it's not that either.Are you talking about just hydropool or in any tub?We have seen many a cracked tub that are acrylic/fiberglass. Mostly Keys Backyard tubs (wonder why they are $3000.00), but the local manufacture here in NH, Waters Edge, also had an issue with shell failures. Its what finished putting them out of buisness. We also have a local Hydro pool dealer who my husband did service for that had a tub that had the bottom filtration sytem, those little holes in the floor, have a failure and the tub leaked like a sun of a gun. of course it was January and 20 below! hydro did replace the tub for the customer eventually, but the tub was only about 8 months old. So acrylic/fiberglass leaks do happen. Never say never not being fully foamed should make it fairly easy to see, unless it is on the floor somewhere. Has no one looked under the tub yet with the panels off, tub full and running?
Spa was delivered Jan. 05. Purchased Nov. 04. So..........who knows how they count it. Then we've been trying to work through this for several months prior to this. So at best it is 3 months out of the 3 yr. window. I realize this.
I'm telling you, my idea will work for you. It did for Anoroc:http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1146099616Good luck!Term
The BIG difference in reading Anaroc's post that you listed was that his problems were occuring to a 6 month old spa still well under warranty.
It stops leaking within a quarter of an inch of the bottom of the light.