So who do you blame...Master Spas or the people buying them in that environment? :-?
I say we put the blame on both. On the one hand, Master is less than up front about their shows both in their advertising to get you there and what they tell you when you're there (I've been to one and gone through the motions to get the presentation). On the other hand, this isn't like buying a 12 pack of beer and finding you don't like the taste. Customers should be savvy enough to ask the right questions and run away before plunking down thousands of dollars. I'll go 60/40 on the blame game.