Energy efficiency???
My J480 has got you all beat...hands down.
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This was one of the wittiest posts I've ever read on this forum.
Good job!
I am sorry for your troubles and disappointments and it is a shame that your dealer is such a goober. It is a letdown when something like this occurs, but it does happen to every company from time to time. I'm sure it will get straightened out very soon.
With that being said, one of my customers has had a frustrating couple of weeks with his new Limelight Flair. When we delivered the spa, I had forgotten to put the owner's manual back in it after familiarizing myself with this new product. The customer called and said that he needed the manual, I told him I would bring it by after work, he said he needed it NOW, so I closed the store and made the 1 hour drive to his house. He was happy, and it gave me a chance to stop by Daddy Sam's Bar B Que in Carthage and eat some of their larrupin' beans.
Next day, the customer calls and says that he is having a problem with some of the jets not staying in place. We immediately sent one of our techs out that afternoon and attempted to fix the problem. We were unable to, he was not happy, so we offered him a different spa, then he was happy.
We took him another Flair, got him up and running. After a few days, he called back and said there was a problem with another set of jets. I explained to him that it is a new product line and there are evidently some bugs that need to be addressed. He conveyed his understanding but also expressed his extreme disappointment in the performance of the spa he truly loves. I tell him that I will talk to my boss immediately and that I will call him back with a solution.
Boss says "Take care of the customer, whatever he wants to do."
He had been eyeing the Envoy before he became mesmerized by the visual appeal of the Limelight, so I called and said that we would upgrade him to the Envoy at NO CHARGE. He says "That'll be fine, but I LOVE the Limelight...I just want it to work right!"
So....we are taking him an Envoy to try. If after using it for a few days he would still rather have the Limelight, then we will get him another one, set it up in the store and test it a few days, and once we are satisfied with it's performance, we will once again make the change....and he won't pay one red cent more than he paid when he bought the spa. THAT is how you make customers for life.
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