Welcome to our forum.
What is a "grey standpipe"? I have a Jetsetter and have had no such problems but this term is unfamiliar to me.
Open the cover where the filters are. Remove the far left filter. You'll find a grey pipe that it slides down on. That's where you're supposed to put the hose when you fill/top up the tub.
Helps to force air out of the small pump so it can start easier. 8-)