Welcome to our forum.
Just thinking of my forum friend, Swell Tub---he likes a Jacuzzi and a Sundance, but the JQZ dealer doesnt service what she sells==she contracts with a service tech, but is the nicer/better dealer, vs the services-what-he-sells Sundance guy who is arrogant and bashes the competition. Hope I have that synopsis right.So, all, What are the pros/cons of servicing what you sell vs subcontracting out???
I have seen it work very well both ways and I have also see be a disaster both ways. No matter who the service provider is ask for some references and make some calls.
It's been my personal experience, from being in the business for 26 years, and running numerous techs, that most employed service techs are mediocre. The good ones, know they're good and start their own businesses...But, this is probably somewhat unique to my area.