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Micah,Here's my problem. Who is making money and who is spending money here. What if after the order was placed the couple lost their jobs and could not afford to pay for the product what would be your thoughts? Here we have a medical situation and the tub and gazebo were never manufactured and the buyer is letting them keep $2500 profit for what? If you are in business and deal with customers then CUSTOMER SERVICE is the key to increased business. I told my employees to always take care of the customers, even if it cost me some money because they are the reason we are here. Customers are why we are here, not to sell hot tubs or gazebos. If the mighty dollar is why you do business then find another line of work. Serving people is why you do a business and if you protect your number one asset (customers) and number two asset (employees) the money will follow. Now I know you think I'm a little Polyanna about this but my life has been about customer service and I find what I just said to be the truth. Who is served by making the customer pay for something they can"t use. Now I might feel different if this was a special order or the products were manufactured and couldn't be resold or returned. OK let me step down from my soapbox now. Sorry Micah if I came on strong but this generation seems to have forgotten what it was like to sell customer service and not a product...Scott :-?
Scott, I have to agree with Micah on this one. A contract is between two people and both should have to honor it. Everyone hammers the dealers on here for not doing something that was perceived or promised for the customer. In this case the customer has kept the dealer waiting for over a year and now wants to cancel. Why shouldn't the dealer have the right to ship the tub? I'll bet if the shoe was on the other foot, everybody would be condeming the dealer. It's far to easy today to blame everyone else for your bad decisions. I know of several people with hypertension who use hot tubs. As for the chemical allergies, there are several alternatives to be used in a spa. Bottom line you signed a contract and should honor that.
If the owner does not live up to their end of the bargain they are subject to forfeiture of their deposit. How does it go beyond that?
has glfahlc stated yet what was in the contract about deposits and cancellations??I'd be interested.... :-?
Sometimes you just have to do the right thing. It isn’t like the customer is backing out to go buy a different spa. He has legtiment reasons to cancel his order, and the dealer should be understanding of it.We had a similar situation a few months back where a customer had put 3k down on a spa, and came in 6 months later and told me that the engine in his truck blew up, and their foundation settled in their house and had to put in another 6k in there house. He asked nicely for a refund of his deposit to help cover the other expenses. It was a no brainer to me, and we wrote him a check right there. I just felt that it is the right thing to do, and in this situation, I feel that the customer is entitled to there money as well, imo.
However it would be bad business to just say yes without trying to keep the customer.