Salesperson issues...

[hottubdan]

Yes, 100% sure. The cover has a 3 year warranty, but everything else on a Legend SE is fully covered for 10 years, and it is not pro-rated either. If a pump goes bad in the 9th year and the 11th month of ownership, it is covered, parts and labor. It really is a great warranty.

Read the pump disclaimer carefully.  Damage caused by failed pump seal is not covered.

Travel charges apply after 30 days.  That is a statement from the manufacturer, not an option of the dealer.

And who is going to take care of Anne who has no dealer?

[Summitman]

Read the pump disclaimer carefully.  Damage caused by failed pump seal is not covered.

Travel charges apply after 30 days.  That is a statement from the manufacturer, not an option of the dealer.

And who is going to take care of Anne who has no dealer?

Let me just say that I have owned and operated a Arctic Spa Dealership for ten years now, and have never  charged a Arctic spa owner that was under warranty a service call.  There are exclusions in every warranty that is given out on any product.  They can all be nitpicked.  

[Water Boy]

Read the pump disclaimer carefully.  Damage caused by failed pump seal is not covered.

Travel charges apply after 30 days.  That is a statement from the manufacturer, not an option of the dealer.

And who is going to take care of Anne who has no dealer?

All warranties say that about the trip charge. It is dealer discretion. I am reading the Hot Spring warranty and it reads."The servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered under this warranty." Bullfrog reads the same as that. I put it in writing when a customer buys an Arctic Spa that there is no trip charge for warranty service.

[BauerN]

Every spa warranty I've ever read (even our local manufacturer here), allows for trip charges.

We all know that's just another part of the warranty to let the dealer recover necessary costs - if it's not necessary, don't charge it.  We don't make money on warranty, but we're here to earn a profit - we don't allow ourselves to lose much money (face it - if we want to be #1 customer service, we've got to be willing to eat some of the service cost).

Trip charges are a dealer to dealer comparison - there is no real difference I'm aware of in the manufacturer warranties.

[Jacuzzi Jim]

Every spa warranty I've ever read (even our local manufacturer here), allows for trip charges.

We all know that's just another part of the warranty to let the dealer recover necessary costs - if it's not necessary, don't charge it.  We don't make money on warranty, but we're here to earn a profit - we don't allow ourselves to lose much money (face it - if we want to be #1 customer service, we've got to be willing to eat some of the service cost).

Trip charges are a dealer to dealer comparison - there is no real difference I'm aware of in the manufacturer warranties.

  Would agree with all of this, it is a choice of the dealer for the most part if they want to have a trip charge.

 We eat service calls now and then its part of being a good dealer, I have never seen Jacuzzi reject a warranty for a  part from chemical damage/user error.    Hot springs no fault heater warranty is good, but realistically how many HS dealers have seen a heater fail from chemicals within the 5 year period?  Most if any of the heaters we get back have not  failed from chem damage its always electrical. we replace maybe 3 a year if that.  Same with pump seals we may get one call a year, usually when a pump fails its electrical/circuit board related.

[Hot Tub Guru]

I have owned my store for 9 years now.  I have sold only Arctic Spas.  I have never charged a dealer trip charge.

Most Arctic Spas have a 5 year warranty.

The Legend SE have a 10 year warranty parts/labor.  

All backed by the manufacture.

Check out the warranty you can download it from www.arcticspas.com.  I think on the web site it's still the 2007 warranty.  I know the 2008 warranty has changed i.e. the AquaTremmor Stereo now has a 2 year warranty.  I would claim it to be the best warranty out there, but I don't have time to read everyone else warranty.

[hottubdan]

As far as I know it is the longest equipment warranty in the industry.

How long have they had the 10 year warranty?  It would be interesting to see stats for years 6 - 10.  Does Arctic have backing on this from their venders?  I predict quite a liability for Arctic in a few years... if you all sell a bunch of them.

[East_TX_Spa]

Being the consumer advocate that I am (and I'm not referring to Arctic but to ALL spa companies, my brand included), if a customer wanted a lower price on a new spa, could they waive their warranty rights and have that amount deducted from the cost?

Is there some law that prevents this?

If it could be done, what would be the dollar amount?

Term

Do anyone know?

[Summitman]

As far as I know it is the longest equipment warranty in the industry.

How long have they had the 10 year warranty?  It would be interesting to see stats for years 6 - 10.  Does Arctic have backing on this from their venders?  I predict quite a liability for Arctic in a few years... if you all sell a bunch of them.

As far as I can remember and maybe Tom can help us but they came out with it in 2002.  And Im probably speaking out of my position here but from what I know most components have a 3-5 manufacturer warranty on them.  Meaning warranty between Arctic and Gecko, Waterway, or whoever else they deal with.  As far as us selling a bunch of them yes, we sell a heck of a lot of them.  Its a great selling feature but keep in mind to get the LSE series they have to invest in the Onzene system, upgraded lights, fiberglass flooring, etc.  So in turn Arctic has made quite a bit up front on the deal.   Dont worry Arctic has posted some incredible years this decade and has been one of Canadas most profitable businesses at least a couple years in a row.  

[BauerN]

Check out the warranty you can download it from www.arcticspas.com.  I think on the web site it's still the 2007 warranty.  I know the 2008 warranty has changed i.e. the AquaTremmor Stereo now has a 2 year warranty.  I would claim it to be the best warranty out there, but I don't have time to read everyone else warranty.

It is the longest warranty on equipment I know of.  I would love to see our brands go to a 2 year stereo.

As far as coverage, it's pretty comparable to most high-end manufacturers.  Which means GOOD to me.

However, I do know of at least one warranty which is more comprehensive.  But it is quite a bit shorter.

*I'm not going to claim there is a "best" warranty out there - I will say that this one would make me feel very confident as a consumer.  (But it's not the only one that would give me peace of mind.)

[Summitman]

Do anyone know?

I dont know of any law that would prevent this, I know that there have been some dealers that have sold parts only warranties to customers that absolutely had to have their spa but lived a long ways away.  

[East_TX_Spa]

However, I do know of at least one warranty which is more comprehensive.  But it is quite a bit shorter.

Iron clad and straight forward if ever I've seen one!

Term

[BauerN]

Iron clad and straight forward if ever I've seen one!

Term

Not the one I was thinking of.

"For limitations and exclusions see a complete copy of Morgan's 40-year limited warranty..."

Would it cover a rubber duck removal from pump or plumbing?

[Jacuzzi Jim]

 One thing I do, I wont hesitate to put a 5 year warranty on the J-200 series which only has 3 if the customer wants it, I don't promote it out loud to everyone I come across, but I am not going to lose a sale over 2 years worth of warranty for something I have very little trouble with. If we eat it we eat it, funny thing with a manufacturers warranty being I handle it for our company there is always around it.  

 Same goes with stereo's which I don't push, I will throw a 2 year warranty in with it as well.

[East_TX_Spa]

Would it cover a rubber duck removal from pump or plumbing?

It depends on the size of your duck:



Term (Little Duck)