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On a second note, Cal Spa changed their warranty again. In 2007, they had a lifetime warranty on their pump seals and a 5 year warranty on their cabinet. This year there is not a mention of the pump seal and a 3 year warranty on the cabinet. This is, at least, the 5th year in a row they have changed their warranty. From 2006 to 2007, they added verbiage regarding their “lifetime” warranty on the heater and ozonator to state that the labor is only covered for 5 years.
I do find it interesting there are salespeople for:Hot SpringSundanceJacuzziArcticMarquisColemanBullfrogand others who post here, but I don't think I have ever seen a post from a Cal Spa representative. Are they not proud enough to toot their horn.I know they have an advocate in Zep who is a Cal Spa owner.
"Spaman used to come here as a Cal apologist and did his best to explain away the reputation they earned. Then he switched to D1/Marquis and after selling them for a short time he seemed to understand the difference" So someone defended the brand they sold, and now they defend the brand they currently sell.Yeah makes sense to me.
draket,I love my CalSpa. My CalSpas dealer has been great.I ordered some accessories from headquarters and they were nice, helpful, and very responsive.I will say this......this message board is extremely biased against CalSpasand in my opinion sensationalizes every little possible problem with a Cal and greatly downplays any problem with a "board favored brand". If thereis a problem with a Cal it's "see they are junk". If there is a problemwith a "favored brand" it's "oh not to worry I think they fixed that problem" or "Oh I'm sure they'll take care of you". With that said even the mostbiased can be very nice, helpful, and offer wonderful advice to people that don't own the tubs they sell. As in most cases I would suggest you check out the dealer, wet test, talk to people that own both, not just people that sell them and make the decision on what fits you the best.BTW, My brother has had a Sundance for years, loves it and has never had a problem. I hear Hot Springs is a great brand as well and there are lots ofpeople that sell them that frequent this board that will gladly tell youevery single thing about the Watkins brand of tubs.Good luck.
Zep,I will just say this, I think it is great that you are so happy with your purchase and as such you back your maker. The issue that many who are in the industry have is that over the years Cal has earned their reputation be it what it is. I am not far from where they are made and I get to speak with many people who have had dealings with them and at best it is a very mixed bag of comments. What most give them credit for is being a great marketing company that makes a pretty product.