Welcome to our forum.
we still were given a price of $13,544, only $105 cheaper than originally quoted.
Doc's right about some having leeway and others not.
I've been around this industry for a little over 6 years and have never heard of a "Clearwater Orlando" so that should give you an idea of it's popularity (non-existent?)
There's record of their website going back to 1998. They've been around longer than you I wonder if they've heard of you?.... (sorry, couldn't resist that one).There are MANY smaller, more regional spa manufacturer around. Just because they're not nationally, or even internationally known, doesn't make one iota of a difference as to the quality of their product.