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Additionally he still has not provided items that were missing at the install: pillow, light, screws, etc and he has not installed the lifter to date.
I’d like some advice from the group as to the loss of ½” every 5 days
I’m having trouble with a D1 Lotus Bay spa that a dealer installed for me on 10-16-07. I noticed 3 days later that there was water on my concrete slab patio at one corner of the spa. I called the dealer and reported what seems to be a leak since the install. They did not come to check the spa until 11-6 and stated they thought it was condensation from the cover. The water at that time would be noticeable and at other times the patio would dry up. However, beginning in February the water never dried up so it appears that there is a constant leak. I have begun to measure the water loss and it appears to be consistent the last few weeks at ½” every 5 days. I cannot seem to get the dealer to service or replace the spa and at this point it seems clear he is not interested in making good on the spa he sold (it was a display model about 1 year old and sold as a new spa). Additionally he still has not provided items that were missing at the install: pillow, light, screws, etc and he has not installed the lifter to date. I’m not interested in having the foam insulation poked or the water dyed as it seems clear that the spa has leaked from the beginning and should be replaced or refunded. I’d like some advice from the group as to the loss of ½” every 5 days, what you might think the problem is, and how to get the situation fixed as it seems that the dealer is not going to stand behind his product.
You don't mention what part of the country you're in. In the northeast, I add five to seven gallons of water per week due to evaporation during the winter. One half inch does not seem excessive at all. Water also leaves the spa when you get out on your body and especially if you wear suits. Water around the spa is not out of the ordinary, especially on the side that the cover gets lifted and stored. When the cover is open, water will drain onto the ground. If you use the spa a lot, then it can seem that it never dries up. A lot depends on what your use is and where you see water.As far as your other dealer issues....inexcusable.
Oh this is just what i don't want to read as I am expecting delivery of my Lotus Bay next week. Please keep me posted Plantguy as I am concerned and hope you get satisfied really quick.Scott