I haven't sent an email to the owner as of yet. Actually I was composing one when I decided to make one last phone call to the dealer. This time I got through and I let the service lady know in no uncertain terms that I am extremely upset that I haven't heard anything in regards to my service call a month ago and also that my phone message a couple of days ago was not returned. She said that they have been very busy with cold weather problems and getting tubs delivered and set up for Christmas. I told her that I have no problem with that and I realize that my service issue is not an emergency. All I am asking for is a flow of communication between myself and the service department. I told her that I was very close to revealing the dealer's name on a popular internet hot tub forum and emailing the business owner. She gave me a couple dates in early January when the service would be done. Thanks to everyone for your thoughts, advice, etc,
Bruce
