What's the Best Hot Tub

Author Topic: dimension one dealers uk  (Read 4384 times)

grizz

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dimension one dealers uk
« on: November 10, 2007, 05:22:56 am »
Hi All,

Well after 2 years of dreaming and homework on hot tubs I finally took the
plunge and purchased my hot tub. (Please excuse the pun!)
I wanted an all seater American tub (I live in Leicestershire England) we're
getting a lot of chines tubs imported here at the moment and I didn't want
one of those. I looked at most of what I considered the
quality American makes then I heard from a friend of a Dimension One
Sojourn 8 months old as new being sold due to a divorce . The tub cost him
£7,200 pounds I gave him £2,900 and smiled all the way home. The only thing
missing from the tub was the drinks tray so I contact my nearist D1 dealer.
He seemed a decent chap and told me he would get me a price for the tray. He
said there would be no warranty on the tub as it had changed owners, which I
already knew but at the price I paid i'll stand my own warranty. I could not
be more happy with my tub and all the family love it . It's now been
six weeks and 4 phone calls but still not even a price for the tray. Does
the fact that I purchased an 8 month old D1 mean I will not be able to get parts
should I need them ? The dealer seems to give me a different excuse every time
I call . Are all the D1 dealers in the uk going to look down there noses at
me because I didn't buy new ?

Regards
 A Concerned Richard.


 
« Last Edit: November 10, 2007, 05:49:04 am by grizz »

Hot Tub Forum

dimension one dealers uk
« on: November 10, 2007, 05:22:56 am »

Richs100

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Re:  dimension one dealers uk
« Reply #1 on: November 10, 2007, 09:38:29 am »
Congratulations on the new tub, Richard.  It sounds like you got quite a deal on it!  

I understand that you won't have a warranty due to the re-sale of the tub, but I don't understand why a dealer would not want to make a few bucks (pounds) on a simple part.  You might want to try another dealer or Google the part number to see if it comes up from an online supplier.  But it sounds like its a propriatory(sp) part, so the Google idea may not work.

Good luck and enjoy the new tub!
Rich
If you don't have anything nice to say about someone, come sit next to me.

hottubdan

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Re:  dimension one dealers uk
« Reply #2 on: November 10, 2007, 10:20:26 am »
Email the factory.  Ask them for some dealers who have a good record of selling parts.  It is a flat world and there is someone out there who can help you.

Also ask them for their best service agents in UK so you know who to turn to if you do have a service issue.

Enjoy!
Award winning Hot Spring dealer for a gazillion years.

C-MeToasty

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Re:  dimension one dealers uk
« Reply #3 on: November 10, 2007, 02:37:47 pm »
Go stop into the D1 dealer in person and ask him if he has hard feelings that you bought the tub second hand rather than buying a new one from him.  If he says no, than GREAT!  Ask him to order it in front of you.  If he does have a bug up his ass than take your business elsewhere and tell him so.  At that point refer to above post and go direct.

Lars

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Re:  dimension one dealers uk
« Reply #4 on: November 12, 2007, 01:48:21 pm »

grizz

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Re:  dimension one dealers uk
« Reply #5 on: November 13, 2007, 11:58:59 am »
 I have also sent a copy of this post to the  Editor of What Spa? Magazine and he as past it on to d1
 for their comments    lets see if I get a response

Hot Tub Forum

Re:  dimension one dealers uk
« Reply #5 on: November 13, 2007, 11:58:59 am »

 

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