Brand new tub is leaking. Help!!

[lasagna]

I am so glad I found this website. I really appreciate your input.

We purchased a brand new Sundance Horizon still under warantee. the tub has been leaking since the day we had it delivered. Tech specialist came and fixed one leak. ("factory-prblem")Then there was a return visit because the tub was still leaking from the other side. Now the dealer is planning to take the tub back to the shop so they can get a good look at it from underneath. Looks like I need to cancel our big Labor Day hot tub party.

My concern is that I really don't want the same tub back. If there is some inherent defect in the plumbing, I want a new tub. This was a $10,000 expenditure and I feel that we have a "lemon".

I read warantee and it looks like dealer gets to make the decision about replacement. I paid for a perfect tub and I don't want a refurbished one.

After an inititial period, tech visits are going to cost me $75 service fee. This is so disappointing, but I am a nurse so I deal with much bigger life disappontments.    My gratitude to any of you who take the time to respond.

BTW, this was a tub "in-stock" after a tent sale. So we did get a good price. But now I wonder if this was a pre-owned tub with problems. Maybe I'm paranoid. Only you posters can help guide me. I'll hire a lawyer if I have to.

[Richs100]

Hey Spa Techs.....why would the dealer be taking the tub back to the store.  It seems he could get just as good a look at the customer's house.  I certainly wouldn't like my new tub getting moved over half of kingdom come either.

Any ideas why the dealer would want to do this?   :-?

[hottubdan]

It is the manufacturer's warranty, not the dealer's.  It is their decision.  Call Sundance.  Tell them your serial number and ask for the history of the tub.  

Let's hear from Sundance dealers.

[hottubdan]

Hey Spa Techs.....why would the dealer be taking the tub back to the store.  It seems he could get just as good a look at the customer's house.  I certainly wouldn't like my new tub getting moved over half of kingdom come either.

Any ideas why the dealer would want to do this?   :-?

Sometimes it is easier to repair internal plumbing leaks in an indoor controlled environment.  It is a long process:

Put spa on rack.
Fill.
Find leak suspect
Foam dig
Drain
Repair
Refill
Test
If all ok
Refoam

That is one scenario.  And, it cannot happen in one day, as glue has to set, testing takes time, etc.

[Chris_H]

I have never heard of the Sundance Horizon.

[Pathfinder]

Through my experiences if a new tub has 2 leaks already  there will be more to come. Seen it happen where the glue was bad or joints not primed properly.  If the dealer was smart he'd be hooking you up with another tub taking the other either fixing it and selling as a demo or straight back to Chino.

[lasagna]

To everyone who has posted thus far; thanks so much. forewarned is forearmed.

hottubdan; thanks for your list. would you want the hot tub back after all that was done?  thanks for your advice.

[Gary]

hottubdan; thanks for your list. would you want the hot tub back after all that was done?  thanks for your advice.

As long it was fixed and re-foamed I would have no issue with the spa, being that it is a new spa you still have almost 5-years of warranty on the plumbing, if it is going to be an issue it will show way before that.

Most warranties cover manufactures defects and if the manufactures makes a mistake those problems show up fairly quick in the products life.

Most people can understand when something breaks in 3-years but they have a hard time when something breaks within a couple of weeks, but early on is when manufactures defects appear.

[RUBADUBDUB]

I've never heard of a SUNDANCE HORIZON either. Sorry, can't help.

[hottubdan]

To everyone who has posted thus far; thanks so much. forewarned is forearmed.

hottubdan; thanks for your list. would you want the hot tub back after all that was done?  thanks for your advice.

If it were me and it leaked from day one and it turned out to be an internal plumbing leak and the dealer told me they have to take it into the shop to fix it, I would want a new spa.

If it were a Hot Spring Spa odds are that is what you would get.

[East_TX_Spa]

Are you sure it's a Sundance?  The reason I ask is because a lady called me a few years ago wanting to know about her "Sundance" spa she bought "at the factory in Dallas".  Turns out it was a "Sunseeker Spa" sold by the notorious Stacey Diego.  They also sell spas under the name of "Sunco", "Sundaze", and assorted other names.

There is also a company called "Sunbelt".

Terminator

[Richs100]

I've never heard of a SUNDANCE HORIZON either. Sorry, can't help.

I did a search on the Sundance website.  The closest you can get to "Horizon" is the word "horizontal".  

Are you sure you didn't actually buy one of those "Sondanze" knock-off spas?
Is the silver peeling off the "stainless" jets?  

[Richs100]

I was joking about the "Sondanze Spa".  Term was not.  

I googled Stacey Diego.  First hit was a thread about her on (of all places) the old H*ven discussion board dating from 2003 up to 2006.  Sounds like a pretty nasty character (Stacy, that is).

I was also surprised at the wealth of information about her on Jimbo's old board.  Looks like he actually had a useful forum at one time a few years back.

[Richs100]

To everyone who has posted thus far; thanks so much. forewarned is forearmed.

So, lasagna, what did you find out?  Is your tub a Sundance?
Just curious.

Rich

[lasagna]

Had a bad migrain for two days. so I have not kept up with thread. I do apologize.

It is defintely a Sundance Hamilton .It was an error when I said Horizon.

The spa tech said he would speek to his supervisor. The supervisor has not called us yet

I have documented of the situation and sent it ot the Sales Mgr as well the Supervisor of the tech dept.

I'll start making phone calls on Monday..I'll keep you posted.