Welcome to our forum.
Wellll....that's Jacuzzi for ya.Term
I visited that store a few weeks ago also and left with the same feeling.  The reason for the name and location change is a divorce!  I ended up buying a Jucuzzi  from All Seasons Spas, and I am in Blacklick.
I bought the spa from All Seasons, but they are on the other side of the world. I'm in Gahanna.
I I am in Blacklick.