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...you were in Steve's kitchen,
Over the PHONE? That will NOT work! People calling on the phone (for ANY business) are usually just price comparison. ALL OFFERS MUST BE MADE IN PERSON. No WONDER your not getting the discounts you are asking for. Even telling them you will give them CASH means ABSOLUTELY NOTHING over the phone! Get out there and "do it in person" or don't do it at all!I chuckled over this post.....Take it from an old sales dog....times are a changin...I just bought a 56k new BMW over the phone. Never went to the dealer until I needed to sign papers. The guy emailed me the info and the quotes ....back and forth we wnet...now I wasn't a schmuck like solo and trie to drive the guy into a no margin deal...I wanted to get a fair deal. I did .....he was very responsive over email....so I bought it.I knocked on doors for almost 2 decades selling hardware...took all the sales courses...that's too hard. I presently run an e-commerce shop. ALL of our SALES come through the internet and the phone. We almost never need the person to come and visit. Now I will get the "glen gary glenn ross" old tub sales guys telling me I do not know the business....come on dude...ABC....I know the game...but do not discount new technology and how you can get customers to buy. Most affluent customers...the ones you want....not solo...who wants a win/lose relationship just need information. Give it to them the way THE CUSTMOER wants to receive it. Do not be the order prevention department.OK...gotta answer the phones...customers are calling and they are buying....A good morning Rant is always fun.
And I just thought that was the smell of rotting food...WOOHOO, now I'm in HIS kitchen, in complete control and have dominion over him right repeat? That doesn't sound the least bit dramatic, sensational or exaggerated at all...
Steve-The point I was making is that there are many new and old ways to get the job done. If you did not see The Office last week try to see it. It was about the new "manager" telling all the workers how things were going to change.I would agree that getting somneone in the showroom is a good thing.....and a wet test is very importanat. But the first impression is more in line with what I am speaking.When I went to purchase the car....I wanted basic information....and pricing. I was very specific on the info I needed. The reason I needed it was to start to get my self educated on this large purchase. One guy would not send me the info I needed...I had to come and see him....afraid not big guy. I bought from a dealer an hour from here.....I drove by 3 other BMW dealers on the way. It was all based on my first impression that the fast turn around on information and follow up made the difference. So many sales guys try to push the customer into their sales model versus finding out how the customer will buy.Then again there are tire kickers that come in person and do it over the phone!!
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