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Okay, I know that others have been warned about companies that only sell by appointment only. Well my wife went to this and wound up buying a spa from them in San Diego. She thought she had a right to change her mind for at least 72 hours but after buyers regret she found out she had signed an apparent iron-clad contract with them and try as we might we could not get out of it! OKAY, enough of buyer's remorse, we now are the proud owners of the LS-8000 since February of this year and already the heating element has gone out. I have contacted the number on the warranty sheet for a replacement and have been told by a Joseph there at acuraspa.com that if the system chemistry was out of balance that could cause premature failure of their "deluxe heating system". The warranty says it should be covered for 5-years, Joseph has already determined the failure was our fault...I am a long-time pool owner and also worked for a local pool service company for 10 years...and the only service we could get was to remove the contol box which houses the "super" heating element and return it to the factory for replacement. It didn't matter to him what level of expertise I might have he had already determined it was our fault! If I send the unit to him I have no doubt it will be replaced...at our expense...and I will have no way to argue any case for warranty replacement because they will have possession of the part! I have been told that their equipment is "so special that only qualified persons are able to replace them" but upon asking them for a local referral Joseph says that it has to come back to the factory. I have removed the control module which is now ready to ship back but I see nothing inside that is either proprietary or difficult to replace by anyone with half a wit and any experience with mechanical equipment at almost any level!.
Okay, I know that others have been warned about companies that only sell by appointment only. Well my wife went to this and wound up buying a spa from them in San Diego. She thought she had a right to change her mind for at least 72 hours but after buyers regret she found out she had signed an apparent iron-clad contract with them and try as we might we could not get out of it! .