Copays or Trip charges are becoming more common these days for a few reasons
1. Higher fuel costs
2. Higher business costs in general
3. Remember warranty work from the manufactors only cover a $30-55 dollar credit to any dealer
With svc calls reaching excess of $85 to $130 an hour depending on Locations. Companies are trying to still make money in svc work. It's not unfair to do so, if any homeowner would spend the time reading any warranty in it's entirety, they would find it states that a trip charge can be added by any dealer. Some dealers choose not to, others do from day one, some give a one year grace and then charge. It is completely up to the dealer. Just remember, if you are going to complain about a trip charge, dealers are more likely going to start adding the cost into the spa. We all know that you homeowners won't want to pay more for a spa based on svc history. Over a 5 year span you are likely to have 1 to 4 warranty claims on most manufactored spas. So, paying a small copay is probably in the best interest of both parties, you the buyer and us the dealer.