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"He calls and orders a cover for his tub. Credit card gets charged and 6 wks later he is calling for his cover. He is told they lost the order and will have to reorder and he should see in 4-6 wks. 6 wks later he calls again and is told the cover is shipping that week. 2 WKS later he finally tracks down the trucking company and gets his cover.
Why is it every time I see a cracked spa people think they deserve a new one. All manufactures warranties state to repair. For fiberglass backed shells a crack is nothing more than an aesthetic problem that is easily remedied, for the ABS shells a crack will cause a leak but nevertheless it is a simple repair.You only deserve what the warranty states.To me a crack in a shell is equivalent to a scratch in a car, you would not ask for a new car if it had a scratch would you?
Well the nightmare is over. Caldera came through, with a little persistance on my end, with a brand new 07 Tahitian, with updates. It was delivered and fired up today. Life is good! Bill