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Okay, here's a question. Under the Caldera warranty, can't the dealer just repair the shell? The warranty on their web site says that "Watkins warrants the interior acrylic surface material of the Utopia, Aquatic Melodies or Paradise Series spas to be free from defects in material and workmanship for seven years", so we know it's covered. However, under "Warranty Performance" it states that "Watkins or its Authorized Service Agent will repair any defects covered by this warranty." That makes it sound like they could just repair the crack, rather than replacing the tub.If that is the case, the dealer could take Mainer's tub, and spend a couple of weeks repairing the shell, & he'd be without a tub the whole time (loss of use of the tub during repair is not covered under warranty). I'm kind of with Doc on this one, but if I had to tear up my deck railing and then lose an 8-month old tub for several weeks for repair, I'd be pretty ticked - maybe not a nightmare, but definitely in the "bad dream where you're running around in your underwear" category. The dealer would certainly lose any repeat business or referrals from me if that happened.However, if the dealer is going above and beyond by replacing the tub, I'd say that's a pretty good deal.Now here's the next question- is the new tub under warranty beginning with the new installation date, or is it still considered "warranty work" under the old tub's warranty? That might be something Mainer wants to make clear with the dealer: otherwise, you just KNOW something will go wrong during that eight month gap several years from now.
However, if the dealer is going above and beyond by replacing the tub, I'd say that's a pretty good deal.Now here's the next question- is the new tub under warranty beginning with the new installation date, or is it still considered "warranty work" under the old tub's warranty? That might be something Mainer wants to make clear with the dealer: otherwise, you just KNOW something will go wrong during that eight month gap several years from now.
Its the manufacturer's warranty, not the dealer's. The manufacturer is going beyond and replacing spa.The manufacturer will make it clear to Mainer (perhaps through the dealer) that the warranty continues from delivery of original tub.
Hey Guys, never thought this thread would get this long. Anyway, I ended up calling the dealer today since they hadn't gotten back to me. The woman told me she couldn't get through to the company. Ya right. Well she did call me back this afternoon telling me that she did e-mail the pic of the crack. Now she is waiting for a response. My guess is that they will try to replace my tub with the same 07 Tahitian. Hopefully they got the same type left over at the factory. I think the 08's are out now. I will not settle for a refurbished tub, period. Bill
'08s are not out. They should get you an '07. What color is yours, shell and skirt?
If I'd know how to post a pic from my camera, I'd post a pic of the shell and crack. I really have this set up nice on a cedar deck.
For directions on how to post pics, click on this link.http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1164600790/0
Thanks, Bill
The skirt is grey, and I think the shell is maybe sterling Kinda white with blue grey swirls. It has the stainless rings around the jets, and the lighting. I'd have to look at my slip to make sure what the shell color is. If I'd know how to post a pic from my camera, I'd post a pic of the shell and crack. I really have this set up nice on a cedar deck.
Stay on them every day and don't accept anything but a new tub!