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When I need pool and spa chemicals I don't buy them from Hotsprings dealer. As a side note, I am very happy with the hot tub -- not so happy with the dealer.
I'm just curious to know if the reason you don't buy chemicals from the dealer is because he doesn't check on you every once in a while or did something else happen?Term, it has nothing do with even checking on me. They never one time contacted me after the sale to see if I was happy or if I had any questions whatsoever. I don't expect a periodic check up but an appreciative thank you isn’t asking for to much.
I am with Term on this one, I hate the junk mail and the calls. If I need something I will call you.I had a Chevy dealer do calls and the birthday thing and I called them and told them if I get one more call or card they will not get my business again.I can see one follow up call to see if all was good but then it should stop.But we are all different people and some like the be coddled and have their egos stroked. So no matter what you do you are bound to piss someone off.
I never said I was pissed off. My comments have nothing to do with a desire to be coddled or to have my ego stroked. I merely stated the dealer never contacted me after the sale if even just to ask if I had any questions relating to my purchase. But hey, to each their own.
I think Terminator's dealership is unusual in that they "celebrate" their clients. I am sure they get tons of referals based on "after the sale appeal"... His fabulous parties ..I could imagine inviting friends who might be remotely interested in a tub to one of Term's events...and having them buy on the spot. Who wouldn't want to be part of that exclusive club?
Thank you for the warm sentiments Boni...I do appreciate it.A couple just stopped by that bought a spa from me 4 years ago and brought me an ice cream cone (Drumstick). We sat down and looked at pictures from our last party, lamented the cancellation of the balloon race, we visited a while and they told me that their neighbors are ready to by a spa from us, so I gave them a brochure.I consider my customers to be my friends. It would seem really weird any other way.Terminator