I have to agree about making a customer feel special!
The update is - they came today and fixed the tub. So alls good in my tub world again.
I wouldn't picket the store as I need to work and I would look stupid going to the store and picketing a closed store!
As was said - I may need them in the middle of the winter and I don't want to piss any tech off so that they come eventually. Even I have screwed up at times.