Ladies and Gentleman,
I recently took possession of a brand spanking new Hot Spring vanguard. Have had it installed for 6 weeks now and loving it. I do have a couple issues, which I have escalated to the dealer and would appreciate some insight.
Firstly, couple of the small jet covers have been falling off from the pressure of the jets and I find them in the foot well when in the tub.
I have asked the tech to repair. Will get feedback on that later when I am home.
The most annoying problem however is that the Smartjet lever when turned in a specific direction. (when facing tub entrance from outside, lever turned to the right) there is a loud hissing noise from the water in the pipes. It is loud and makes me not want to use one of my favorite seats.
I have tried to make small adjustments to the lever to get rid of the noise, but when it goes away, so does some of the power to the jets in that seat. Bottom line I can't use the seat at full power without the annoying loud hissing sound.
Tech has looked at it and has has informed me that they all do this and there is no fix. I find that unacceptable. I did not spend close to $10k on a tub to be noisy. It's meant to be a relaxing experience, not annoying.
Do they really all make this loud annoying sound in that position? I have asked for the tech to escalate this to the Hot Spring manufacturer and will await feedback.
Anybody had a similar issue? How far can I push this to make sure it is corrected? Don't want anything other than a 100% functioning tub.
Look forward to input.